If in the event you require an exchange or refund, please follow these instructions: • Email firstname.lastname@example.org within 14 days of receiving your order. • A Customer Care representative will contact you to confirm that your exchange or refund request has been approved. • After you receive approval from us, please mail the item back to us within three business days. • Once we receive the item, we will promptly provide you with an exchange or refund. • Please note the following refund and exchange conditions apply to all purchases: All items must be in a new, original and unused condition, with all original tags attached. • Please note that custom items may not be returned or exchanged unless it is due to artist error. *In the case of an exchange or refund for change of heart or an incorrect purchase, you will be responsible for all shipping costs associated with the return and replacement of your item(s).